1. Introduction

Welcome to Deluxe Link Express ("we," "us," "our"). We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our 3PL logistics web application ("App") in compliance with the Nigerian Data Protection Regulation (NDPR) and other applicable laws.

2. Information We Collect

a. Personal Information

We may collect personal information that you provide to us directly, such as:

• Full Name; Individual and business contact information (such as name, company name, physical address, email address, and telephone)
• Information that enables us to verify an individual's identity
• Names, email addresses and telephone numbers of others to whom we are asked to send information
• Information provided in response to surveys
• Payment information (including payment card details or online payment services number and invoicing address) and financial information (such as bank account numbers)
• Shipping information, (such as (i) shipping-related contact details like the sender's and consignee's - name, physical address, email address and telephone number, (ii) signature for proof of delivery, information provided to us regarding the content of shipments, but only to the extent an identifiable person can be linked to such content.
• Payment information (if applicable)

b. Usage Data

We automatically collect information about your interaction with our App, including:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Time spent on each page

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience and analyze how you use our App. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our App and services
• To process and manage transactions and orders
• To communicate with you regarding updates, notifications, and support
• To analyze App usage and improve functionality
• To comply with legal obligations and resolve disputes

4. How We Share Your Information

• With Service Providers: We may share information with third-party service providers who assist us with operations such as payment processing, data analysis, service fulfillment and customer support.
• For Legal Compliance: We may disclose information to comply with legal obligations, enforce our terms of service, or protect our rights, property, or safety, or that of others.
• Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We will, however, notify you in any case of observed security breach.

6. Your Rights and Choices

Under the NDPR, you have certain rights regarding your personal data, including:

• The right to access and obtain a copy of your personal data
• The right to correct or update inaccurate or incomplete data
• The right to request the deletion of your personal data under certain conditions
• The right to object to or restrict processing of your personal data
• The right to withdraw consent, where consent is the basis for processing

To exercise these rights, please contact us at info@dle.com.ng.

7. Third-Party Links

Our App may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

8. Children's Privacy

Our App is accessible for use by individuals from the age of 13 and children below age 13 will require parental consent to use the app.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our App and indicating the effective date.

10. Contact Us