Claims Handling
File a ClaimOur commitment to net zero 2050
At Deluxe Link Express, we take pride in being your chosen global express service provider. As international specialists, we guide you through the entire shipping process, ensuring a seamless experience, even when you need to file a claim for service irregularities. If your shipment is lost, damaged, has missing content, or arrives later than expected, simply complete the relevant claim form. This allows us to gather the necessary information quickly and transparently, demonstrating our commitment to resolving your concerns and providing you with exceptional service.
If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that TV Deluxe Global has all relevant information necessary to process your claim and resolve the situation as quickly as possible.
Claims are reported online
Please include the following information when you report the claim:
- Shipping number
- Pictures
- Commercial invoice
- Payment Receipt
- Liability letter including your financial claim
- Application letter including your bank details
Application letter including your bank details
You can start a TV Deluxe Global claim within 2 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (C.O.D.) payment was not received. Here's how to do it:
- Provide Some Details About the PackageThis can be the package's tracking number, weight or contact information for the recipient.
- Let Us Know Your Role in the ClaimIndicate your relationship to the package. Are you the sender, receiver, an appointed representative of the shipper or a third party?
- Filing your Claim as A Guest This can be a quicker solution for you. If you are the shipper of the package, just know that you will likely be required to return and provide additional documentation. Additionally, claim status after submission is limited to the shipper.
- Support Your Claim with Additional DocumentationItems such as receipts, invoices and purchase orders can help identify merchandise. Attaching photos of damaged packages is also recommended for damage claims.
- Submit Your ClaimYou'll get a notification from us about your claim once submitted, as well as up-to-date information available on your claim's dashboard.
- Visibility into Your Claims Progress. Your claim's progress can be managed from your claim's dashboard. You will be provided up to date details of the claim and notification of necessary action for the claim to be paid. Access will require you to be signed into ups.com, as these features are not available when filing your claim as a guest.
Got any questions?
Find the answers you need right here. Whether you have questions about shipping, tracking, returns, billing, or anything else related to your order, we've got you covered.
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