Service Level Agreement (SLA)

1. Introduction

This Service Level Agreement (SLA) outlines the terms and expectations between Deluxe Link Express (DLE) and its affiliates regarding service performance, commission structure, responsibilities, and dispute resolution. By participating in the DLE Affiliate Program, affiliates agree to the terms stated in this SLA.

2. Marketing & Content Guidelines

● Affiliates must use only DLE-approved marketing materials.

● If affiliates wish to create custom promotional content, they must submit it to DLE for approval via email or the affiliate portal before publishing.

3. Payment & Commission Structure
Commissions are calculated based on the Net Sale Price of completed transactions.

● Compensation will only be paid once a sum of NGN 100,000 is achieved

● Affiliates bear any applicable transaction fees.

● Commissions are subject to a 14-day verification period before payout to account for potential chargebacks or customer disputes.

4. Service Response Expectations

DLE commits to:

● Providing a transparent and efficient affiliate tracking system.

● Timely updates on commissions and transactions.

● Secure handling of customer and affiliate data.

● Reliable fulfilment of logistics services, using third-party partners when necessary.

● DLE will respond to affiliate inquiries within 48 hours on business days. Payment disputes will be reviewed and resolved within 7 business days.

● Support hours: Monday–Friday, 9 AM– 6PM WAT Possible.

5. Third-Party Logistics Risks

● DLE is not responsible for delays or service failures caused by third-party logistics partners but will assist affiliates in resolving issues where possible

6. Data Protection & Security

● Affiliates cannot collect, store, or use customer data for personal purposes.

● Any confidential business information shared with affiliates must not be disclosed.

● DLE reserves all intellectual property rights over its brand, trademarks, and marketing materials.

● DLE employs industry-standard security measures to protect affiliate and customer data.

● Any breach of confidentiality may result in immediate termination and legal action.

7. Inactivity Clause & Termination

● Affiliates or DLE may terminate participation at any time.

● Upon termination, affiliates must remove all DLE promotional materials and links.

● If an affiliate does not generate any sales for 6 consecutive months, their account may be deactivated. DLE will provide a 30-day notice before deactivation.

● If an affiliate is terminated for policy violations, all pending commissions will be reviewed, and DLE reserves the right to withhold payments related to fraudulent or unethical activities.

Affiliate Obligations

1. Promotion & Sales

o The affiliate is responsible for actively promoting and selling all Deluxe Link Express (DLE) services using their unique referral link.

o Affiliates must not engage in deceptive, misleading, or unethical marketing tactics, including spamming, false claims, or unauthorized advertising.

2. Fulfillment & Customer Data

o DLE is responsible for fulfilling orders, but third-party logistics providers may be involved.

o All customer and order-related data remains the exclusive property of DLE.

o Affiliates agree that DLE may collect and process certain information about them.

3. Usage of Company Branding & Intellectual Property

o Affiliates may only use DLE’s trademarks, logos, and branding materials as authorized.

o Any goodwill generated by the use of DLE’s intellectual property belongs solely to DLE.

4. Prohibited Activities

o Affiliates may not use DLE’s name in unsolicited communication, including spam emails.

o Affiliates must not engage in false advertising, misrepresentations, or any actions that could damage DLE’s reputation.

5. Termination & Compliance

o DLE reserves the right to terminate the affiliate agreement at any time due to breach of terms.

o Upon termination, all rights to use DLE’s branding, referral links, and promotional materials must cease immediately.

o If an affiliate terminates the agreement, outstanding commissions will be paid at a mutually agreed-upon time.

6. Confidentiality & Legal Compliance

o Affiliates must maintain confidentiality regarding DLE’s business operations, trade secrets, and proprietary information for up to five years after termination.

o Affiliates must comply with all applicable laws, including tax regulations and fair advertising standards.

7. Liability & Indemnification

o DLE is not responsible for any losses incurred by affiliates, including but not limited to loss of profits, goodwill, or business opportunities.

o Affiliates indemnify DLE against any claims, lawsuits, or damages arising from their actions, including misrepresentation, contract breaches, or violations of third-party rights.

8. Dispute Resolution

o Any disputes will first be attempted to be resolved through mediation. If unresolved, arbitration will be the next step.

o Legal proceedings will follow if arbitration fails, with the prevailing party entitled to recover legal expenses.

9. Amendments & Notifications

· DLE may update the terms of the affiliate agreement at any time, with changes taking effect 30 days after notice is given via email or the official website.

· Affiliates must provide up-to-date contact details for receiving important notifications.

8. Dispute Resolution & Legal Jurisdiction

Disputes will be handled through:

● Mediation first.

● If unresolved, arbitration is a final step.

● The legal jurisdiction for disputes is the Federal High Court located in Lagos, Nigeria.

9. Amendments & Communication
 DLE reserves the right to update this SLA. Affiliates will be notified 30 days in advance of any changes via email and the affiliate portal.

10. Contact Information & Support
 For inquiries or support, contact DLE at:

● Email: info@dle.com.ng

● Phone: 0916 271 3750

● Support availability: Monday–Friday, 9 AM–5 PM WAT

By continuing as an affiliate, you agree to the terms in this SLA.